In order to be able and put Hotel Feedback in your Wi-Fi you need to setup a router in your hotel’s network. The router is placed between your Wi-Fi access points and your hotel’s modem. Our router is configured to redirect all devices connected through it to a specific page of the application.

Our router only provides the MAC address as information so that a returning user is detected.


Our router is really easy to setup and works transparently with zero interference with your hotel’s infrastructure, in most cases. We have the ability to access it remotely, so that any issues that might occur will be dealt with instantly.

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