• Get Feedback via hotel's Wi-Fi

    Generates 10 times more engagement than any other means

  • Promote hotel services when guests login to hotel's Wi-Fi

    Increase revenue by real-time promo notification for events and discounts

  • Improve hotel's online reputation and increase bookings

    Increase published positive reviews and decrease negative

A Wi-Fi Tool for Hotels

Hotelfeedback is the most efficient and effective in-house Feedback & Marketing solution for Hotels

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Real-Time Guest Review

Protect hotel’s reputation and increase your revenue. Solve any problem before guest’s checkout

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Direct Marketing

Communicate with your guest’s in-house, engage with them and make them come back

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Hotel Feedback Features:

Easy setup

Exploits the existing Wi-Fi infrastructure and converts it to a powerful in-house Marketing & Feedback tool

Real-time feedback notification

Get to know the guest experience, comments, complaints, desires, suggestions, needs and improve the quality of your services

Monitor the level of guest's satisfaction

Create and send via Wi-Fi questionnaires in order to survey hotel services for every outlet and get guest’s feedback

Build a database with guest's profile

Run your ads via Wi-Fi, create lists with your guest’s email accounts and send campaigns during them stay or after

Powerful Statistics

Statistics, graphics and reports for guest’s ratings and comments, even for each room separately

Connection with

HotelFeedback is official partner of TripAdvisor, Google, HolidayCheck, TopHotels.ru and Booking.com


We are 100% engaged, all area managers, hotel’s owner and I we use daily HotelFeedback. We have hundreds of reviews.
Four Seasons General Manager
Now have the chance to receive our guests’ feedbacks in time for thanking them or recovering the service if needed
Columbia Beach Resorts Resident Manager
It is a decision making tool, the most important factor that we are taking into consideration in our hotel meetings
Alaya Kuta Resort Marketing Manager