About us

An IT development company specializing in the hospitality sector

Mission:

HotelFeedback believes in the philosophy of superior service to attain continual advancement in accomplishments with every engagement. Whatever level of performance we have achieved today, we know we can, and will, surpass it tomorrow.

 

Company Profile:

HF HotelFeedback Ltd is a Cypriot company with offices in France and Greece. Established in February 2016. We are gradually developing into a global company with deployments in 5 countries, and partners ranging from small local IT companies through to big brand resellers. We are official partners of TripAdvisor, Google, HolidayCheck, TopHotels.ru and Booking.com. HotelFeedback operates in 10 languages. Is technologically the most innovative software designed to allow hotel guests to communicate with hotel management during their stay. Using the existing hotel’s Wi-Fi infrastructure converts to a powerful in-house Marketing & Feedback tool.

 

Product:

HotelFeedback is an in-house Marketing & Feedback tool that operates via Wi-Fi. When the guest logins to the hotel’s Wi-Fi, a “landing page” appears on his screen. The guest subscribes to the system, and the system “follows” him throughout his stay. Once per day, the registered guests receive on their screen (when connected to the Wi-Fi) either interactive questionnaires to provide feedback regarding the hotel’s services, or promotional offers (i.e. discount for the spa, coupon for the restaurant, etc.).

This type of communication generates high guest’s responsiveness and engagement.

The whole communication is strengthened by follow-up activities, such as email campaigns during guests stay, email campaigns for direct bookings after guest’s check-out, connection with our official partners Google, TripAdvisor, HolidayCheck & TopHotels for the increase of the hotel’s published reviews.

HotelFeedback software interacts with the HotelFeedback portal; a mobile app, and web portal for direct bookings in collaboration with Priceline Group (the portal is under development).