Eighty-one per cent of travellers take guest hotel reviews very seriously. Though the potential of guest reviews of hotels is largely is underestimated by hoteliers, it can be a key factor for the increase of your hotel revenues. Eighty-eight per cent of guests have taken their holiday decision based on the online reviews they have read.
The more positive reviews your property receives, the greater the chance is for the customer to decide to make a booking, instead of going on with the search for a better offer.
HotelFeedback is the tool to:
– Anticipate, correct, act – react to guests’ needs in real-time
– Get to know the guest experience, comments, complaints, desires, suggestions, and needs
Use HotelFeedback email database to Create loyalty programs and Make your guests feel special. Send special offers for direct booking to your guests according to their needs.