About us

Mission:

At HotelFeedback, we embrace a philosophy of delivering superior service to achieve continuous advancement in our achievements with each interaction. Regardless of the level of performance we have attained today, we remain committed to surpassing it tomorrow.

Company Profile:

Founded in 2016, HF HotelFeedback Ltd is a Cypriot company, with an additional agency in Greece. Over the years, we have evolved into a global enterprise with operations in 8 countries and partnerships that span from small local IT companies to prominent brand resellers. As official partners of renowned platforms such as TripAdvisor, Google, HolidayCheck, TopHotels.ru, and Booking.com, HotelFeedback operates in 10 languages. Our innovative software allows hotel guests to communicate seamlessly with hotel management during their stay, utilizing the existing hotel’s Wi-Fi infrastructure as a powerful in-house Marketing & Feedback tool.

What we do:

Our cloud-based web app utilizes the hotel’s existing Wi-Fi infrastructure and transforms it into a robust in-house Marketing & Feedback tool.

Why we do it:

We provide hotels with the opportunity to receive real-time reviews and address any issues proactively while guests are still on the premises.

Value proposition:

HotelFeedback offers the most efficient and effective solution in the market. Our system requires no additional action from hotel guests to access three pages: social login, promo banners, and questionnaires. This streamlined process generates a higher number of reviews compared to any other means, adding exceptional value to the hotel’s services.

Key benefits to our customers:

With our system in place, hotels can ensure that no guest leaves dissatisfied. By protecting their online reputation in advance, hotels can address any concerns and improve guest satisfaction.

Product:

HotelFeedback is an in-house Marketing & Feedback tool that operates through Wi-Fi connectivity. When guests log in to the hotel’s Wi-Fi, a user-friendly “landing page” appears on their screens. Guests can easily subscribe to the system, which then accompanies them throughout their stay. Once a day, registered guests receive interactive questionnaires to provide valuable feedback on the hotel’s services or exciting promotional offers (e.g., spa discounts, restaurant coupons) while they are connected to the Wi-Fi.

This type of communication fosters high guest responsiveness and engagement. To reinforce the interaction, we follow up with email campaigns during guests’ stays and targeted email campaigns for direct bookings after guests’ check-out. Additionally, we collaborate with our official partners, such as Google to enhance the hotel’s published reviews.

By focusing on excellence in service and cutting-edge technology, HotelFeedback is dedicated to revolutionizing the way hotels connect with their guests and enhance their overall guest experience.