After-departure emails

You can receive more feedback from your guests and learn whether they will visit you again or recommend your hotel to a friend of theirs. TO enable this feature go to Hotel Settings, scroll down to After-departure emails section and … Read More

Review form setup

The review form shares many settings with the custom forms. Click here to read how the settings that are common work. Note that in the review form you cannot add custom fields. The main form has some additional features that … Read More

Follow-up reviews

Follow-up reviews is a feature of Hotel Feedback that targets only the Long-visit guests of your hotel. Long-visit guests are the guests that stay more days than your regular guests. Click here to see how to enable and configure Long-visit … Read More

Outlet Guests

You can enable the Outlet Guests feature by clicking the Enabl check-box in the Outlet guests panel in the Settings page. When checking the check-box additional options appear. You can set the phrase for the check-box, for any languages the … Read More

Guestsonly

Guestsonly is an area where hotel guests can talk, interact, share information and get to know with each other. With Guestsonly one can find tips from other guests about places they have been, share a rented car or simply engage … Read More

Billing

In the Settings > Billing page you can manage your subscription and view your payment history. In the top left area you view a summary of you subscription, your subscription plan, its state and its expiration date. In the top … Read More

Widgets

In the Settings > Widget page you can make widgets for your hotel. Choose from the settings provided and grab the code for any of the available widgets. When changing a settings the widgets are refreshed and you can see … Read More

Users

In the Settings > Users page you can manage your users. You can add as many users as you want. When adding a new user, an invitation email is sent to notify the user for his new account. He will … Read More

Settings

In the Settings page you can set the language for the panel of Hotel Feedback. Currently only English is available.

Guests

In the Reviews > Guests page you can see all your guests. You will for each guest how many times he visited, how many reviews he posted and the number of hotels. Click on the Export button to get all … Read More